Enhanced Technology and Ongoing Collaboration Highlight a Successful Partnership
(San Francisco, CA) – May 22, 2026 – Many self-storage operators rely on SSM (Self Storage Manager) as the foundation of their business. One of the industry’s most established and trusted PMS platforms, SSM is the operational backbone for tenant management, billing, rentals, accounting integrations, and the reporting that keeps complex portfolios running.
StoreEase built EaseOS (easeos.ai) to complement platforms like SSM by modernizing how operators interact with customers across every channel. EaseOS is the customer engagement and automation layer, helping operators capture more sales, automate service requests, and operate more efficiently.
SSM runs your system of record. EaseOS makes sure every customer interaction is maximized.
Ease Connect
A modern communications platform that unifies calls, texts, and web messages so your team always has the full picture.
• AI-powered routing sends every inquiry to the right person faster than a traditional IVR
• Built around the communications layer first, with full PMS, tenant, and facility context from SSM pulled into every interaction
• Task management and automated follow-up cadences so nothing falls through the cracks
• AI call scoring across your portfolio
AI Voice
A conversational AI voice agent that knows your properties, tenants, and policies, working around the clock.
• Saves hundreds to thousands of hours per year on calls that never needed a human
• Answers every call and automatically creates leads, 24/7
• Unlike rollover services, AI Voice knows who is calling and handles it; when it can’t, your team picks up in Ease Connect with full context already in front of them
• Sends callers a rental link to complete a move-in on their own
• Provides gate access codes, balance information, and instant answers to property-specific questions
• Sends payment links, move-out links, and helps tenants update autopay or payment methods
• Identifies overlocked tenants the moment they call and starts the resolution process
Ease Web Assistant
A conversational AI assistant purpose-built for self-storage websites. Trained for the industry, it converts visitors, serves tenants, and knows when to bring in your team.
• Answers complex questions about availability, pricing, unit sizes, features, and promotions
• Turns website visitors into rentals and leads without any human involvement
• Guides prospects through the rental process and sends a link to complete the move-in
• Lets tenants pay, update their payment method, or switch to autopay without picking up the phone
• Processes move-out requests so tenants never have to call or come in
• Identifies overlocked tenants and starts the resolution process
• When a human is needed, your team picks up in Ease Connect with full context already in front of them
Ease Virtual Console
A sleek, self-service console installed at your facility for hybrid operations, delivering a great customer experience whether your team is on-site or not.
• Customers walk up and connect face-to-face with a live virtual manager instantly
• Automatically detects and greets customers as they walk up
• Extends office hours, covers lunch breaks, and supports multiple locations from one centralized team
• Supports full self-service or live assistance depending on what the customer needs
• Every interaction is tracked, recorded, and reportable across all locations
About the Integration
EaseOS is now fully integrated with SSM, giving operators immediate access to the modern customer engagement and automation layer that defines best-in-class operations. Tenant data, unit information, lease details, and facility context flow seamlessly between systems, so every call, text, web chat, and walk-up is handled with full operational awareness.
For SSM operators, the integration is the fastest path to layering AI-driven communications, voice automation, web conversion, and hybrid management on top of the PMS they already trust.
